Careers with NSHE

Making NSHE an Employer of Choice

Thank you for your interest in employment at NSHE. Please see the following open positions:

Training and Quality Assurance Specialist OR Senior Training and Quality Assurance Specialist

Learn more about the Training and Quality Assurance Specialist OR Senior Training and Quality Assurance Specialist position and apply through workday.com

Job Description

The Nevada System of Higher Education (NSHE) invites applications and nominations for the position of Training and Quality Assurance Specialist OR Sr. Training and Quality Assurance Specialist. This is a renewable, full-time, non-tenured, administrative position and reports to the Quality Assurance Manager. The position will be in Reno or Las Vegas, Nevada.

The NSHE is comprised of eight institutions: three universities, a state college, three community colleges and a research institute. The public system of higher education in Nevada continues to experience growth with significant opportunities in serving over 105,000 students and 15,000 employees.

The Specialist provides Workday Training and Quality Assurance services for Finance, Payroll and Human Capital Management (HCM). Conducts analysis needed, designs modules, identifies proper methodologies, delivers training, and implements change management. Responsible for planning, managing, and executing the QA process. The Specialist will function as a member of the NSHE Workday Change Management/Training Team and NSHE Testing Group. The Specialist will collaborate with other Trainers, Testing Groups and the NSHE Workday team to recommend and ensure proper testing frameworks, training methodologies, and communication.

SALARY GRADE: C (starting salary range is approximately $60,000 to $80,000 for the Training and Quality Assurance Specialist OR $80,000 to $95,000 for the Senior Training and Quality Assurance Specialist; commensurate with education, experience, and training.) Benefits package includes health, dental, vision, life, and retirement benefits.

APPROXIMATE STARTING DATE: May 15, 2025

MINIMUM QUALIFICATIONS: The successful candidate must have earned:

Training and Quality Assurance Specialist: A Bachelor’s degree from a regionally accredited institution with two (2) years of directly applicable experience and progressively responsible training and quality assurance experience. Alternatively, four (4) years of direct training experience or related field and/or experience in a large corporation or university environment where a combination of equivalent skills and knowledge were acquired will be considered.

Background and experience in higher education and/or expertise for a large enterprise or university is preferred.

Senior Training and Quality Assurance Specialist: A Bachelor’s degree from a regionally accredited institution with four (4) years of directly applicable experience and progressively responsible training and quality assurance experience. Alternatively, eight (8) years of direct training experience or related field and/or experience in a large corporation or university environment where a combination of equivalent skills and knowledge were acquired will be considered.

Background and experience in higher education and/or expertise for a large enterprise or university is preferred.

KNOWLEDGE, SKILLS, AND ABILITIES: Successful candidates must possess the following knowledge, skills, and abilities. It is recommended that applicants for this position address each of the following items in the letter of application:

The Training and Quality Assurance Specialist must possess the following:

Demonstrated experience with organizing and developing training and testing programs to meet specific needs.
Ability to adapt to the changing needs of the user community, foster change, overcome resistance, and positively promote organizational objectives.
Assist in the development of training materials, such as handbooks and job aids.
Evaluate and make recommendations on training methodology, training materials and training mode of delivery.
Basic data analysis skills for evaluating training and QA outcomes.
Consult with SMEs, Change Management and Training groups regarding appropriate training and testing design and implementation.
Understanding of different types of testing (functional, performance, regression, etc.).
Knowledge of industry standards and best practices in quality assurance and software testing
Understanding of how to log and manage defects.
High level of attention to detail to identify and document Training and Testing requirements accurately.
Aptitude for communicating technical information in an informative and educational format.
Utilize strong presentation and facilitation skills and computer technology to deliver training and testing results.
Possess effective interpersonal skills, including the ability to support the Workday governance structure and to effectively interact with staff and diverse stakeholders.

The Senior Training and Quality Assurance Specialist must also possess the following:

Development of training materials, such as handbooks and job aids.
Provides advanced support to users of Workday.
Plan and organize priorities for a small team.
Should have Workday fundamentals in two or more core areas (Finance, HCM, Payroll)
Should have knowledge in Named Support Contact Workday Community and Workday Learning Center functionality.
Knowledge in organizing and maintaining Content Management System (CMS) and Learning Management System (LMS)
Comprehensive knowledge of designing, implementing, and managing testing frameworks
Ability to resolve conflicts and issues that arise during the training and testing process effectively.
Develop and enforce QA standards and processes.
Analyze QA data and provide actionable insights.
Oversee the management of QA tools and software.
Ability to develop and execute strategic plans for testing and training phases.
Advanced ability to analyze and document customer needs and requirements.
Present findings and reports to executive leadership.
Mentor and support Training and Quality Assurance Specialists.
Demonstrates expertise in the field, influencing strategic decisions. Leads complex projects and drives innovation in training and QA practices.

The incumbent must have the ability and interest to learn new techniques, tools, and methodologies.

RESPONSIBILITIES: The duties of this position will include, but not be limited to, the following areas of responsibility:

Training Design and Delivery

Designs training programs for various end users/audiences, and learning styles
Contributes to the Design of Facilitation Guides for use by NSHE and Institutional Trainers and other campus experts, as defined
Determine the appropriate delivery methodology for the training content
Develop outlines, scripts, and materials to organize and enhance the training
Assesses and evaluates current plans and seeks to identify any gaps
Adequately prepares self to present as an expert resource
Delivers classroom, virtual, and individual training
Ensures technology is available and functional for on-line or recorded delivery
Develops job aids to assist users on accomplishing various tasks in Workday
Administers feedback surveys to gauge effectiveness of training and to improve training delivery

Systems Testing

Responsible for planning, managing, and executing the QA process.
Develop overall test plans, strategies, and test cases to ensure comprehensive test coverage.
Coordinate with different teams to define testing objectives, requirements, and timelines.
Ensure that testing activities are aligned with project schedules and priorities.
Prepare comprehensive testing reports that provide insights and recommendations for further action.
Take necessary actions to mitigate risks and meet testing milestones.
Communicate testing-related risks and potential impacts to stakeholders and project management.

Support and Administration

Acts as a Training Coordinator for the Workday trainings by managing, ordering, and coordinating Training Credits
Acts as a liaison to Workday regarding Community and Learning Center concerns.
Provides ongoing support to Business Analysts as configurations are updated and communication with campus is warranted
Participates in discussions about new functionality and develops training and documentation to align with configuration changes.
Collaborates with Business Analysts and campus partners to ensure that issues are resolved in an efficient and complete manner
Provides recommendations to the Workday QA Manager to innovate and improve the support model.
Partners with institutions to uncover additional needs and gaps to refine training tactics.
Support users on Workday Community administration and Workday Learning Center administration
Monitors and Triage Workday Service Desk Requests and acts as the frontline analyst for issues and appropriately routes requests to different resolution groups.

Limited travel with overnight stays may be required in support of activities related to the position.

TO APPLY: The application process will be handled through the Workday on-line search process. Application materials must include a current resume, detailed cover letter, and names, addresses and telephone numbers of four professional references willing to be contacted. Applicants should fully describe qualifications and experience, since the initial review will serve to evaluate applicants based on documented, relevant qualifications and professional work experience. Applications will be considered incomplete without all requested materials. References will only be contacted for those who advance to the final phase of the search and with prior consent of the applicant. The review of materials will begin immediately. Materials should be addressed to Stephanie Flatt, Human Resources, and are to be submitted via on-line application at http://system.nevada.edu/Careers/index.htm. For assistance with NSHE’s on-line applicant portal, contact Stephanie Flatt at (775) 784-4901 or sflatt@nshe.nevada.edu.

INTERNAL APPLICANTS: Current employees within the Nevada System of Higher Education MUST use the “Find Jobs” process within Workday to find and apply for jobs at NSHE institutions. Once you log into Workday and type “Find Jobs” in the search box which will navigate to the internal job posting site. Locate the specific job posting by typing the requisition number (e.g. R0000000) in the search box.

APPLICATION DEADLINE: Applications may be submitted until the position is filled. The review of materials will begin immediately, however, for full consideration applications should be submitted by April 20, 2025.

Apply at Workday

Business Analyst or Senior Business Analyst

Learn more about the Business Analyst or Senior Business Analyst and apply through workday.com

Job Description

The Nevada System of Higher Education (NSHE) invites applications and nominations for the position of Business Analyst OR Senior Business Analyst. This is a renewable, full-time, non-tenured, administrative position and reports to the Director of Information and Application Services. The position may be located in Las Vegas or Reno, Nevada.

The NSHE is comprised of eight institutions: two universities, a state college, four community colleges and a research institute. The public system of higher education in Nevada continues to experience growth with significant challenges and opportunities in serving over 100,000 students and 15,000 employees.

The Business Analyst and the Senior Business Analyst assist NSHE stakeholders in identifying and documenting their business processes and recommend refinements and improvements to those processes. The Business Analyst also provides user support in complex problem analysis and resolution, designs and develops reports and data extracts that support campus business processes, assists in the development of technical specifications that support application customizations/modifications, and assists in quality assurance testing of application customizations/modifications and application upgrades.

The position serves as a bridge between the campus functional and the SCS technical areas, and so the incumbent will have excellent higher education functional knowledge as well as a strong technical background.

STARTING SALARY: Grade C (starting salary range approximately for the Business Analyst: $85,000.00 to $100,000.00 and the Senior Business Analyst: $100,00.00 to $120,000.00; depending on experience). A benefits package that includes medical, dental, vision, life, and retirement.

APPROXIMATE STARTING DATE: June 1, 2025

MINIMUM QUALIFICATIONS: The successful candidate must have earned:

Business Analyst: A Bachelor’s degree from a regionally accredited institution with three (3) years of experience in business analysis is required. Alternatively, five (5) or more years’ direct Higher Education experience with two (2) years of formal education or training in a related field may be substituted for a bachelor’s degree.

Senior Business Analyst: A Bachelor’s degree from a regionally accredited institution with six (6) years of experience in business analysis is required. Alternatively, ten (10) years of direct Information Technology work and/or supervisory experience in a large corporation or university with two (2) years of formal education or training in a related field may be substituted for a Bachelor’s degree.

PREFERRED QUALIFICATIONS: Experience in higher education is preferred. Additionally, preference may be given to candidates with specific functional and technical expertise depending on SCS’s current needs for a particular Business Analyst position. Completed training in PeopleSoft Campus Solutions is strongly desired.

KNOWLEDGE, SKILLS, AND ABILITIES: Successful candidates must possess the following knowledge, skills and abilities. It is recommended that applicants for this position address each of the following items in the letter of application:

An understanding of one or more key functions in higher education relating to student information, such as financial aid, student records, student billing, admissions, and registration.
An understanding of information systems in higher education to support the functions above.
Ability to translate business process redesign and automation into administrative efficiencies.
Ability and experience in aligning data, policies, workflows, and information systems.
Ability to learn new technologies and the flexibility to adapt them to NSHE IT processes.
Creative ability and experience in addressing technological, organizational and services challenges.
Ability to work with diverse individuals in a tactful, productive manner.
Excellent oral and written communication skills, specifically with respect to consensus building, presentation of ideas and plans, and project participation.
Excellent interpersonal skills and an end-user service orientation.

RESPONSIBILITIES: The duties of this position will include, but not be limited to:

Business Analyst is responsible for:

The Business Analyst should be able to understand the campuses’ business processes and the capabilities/limitations of the business applications used by NSHE institutions and supported by SCS. By understanding the impact of the campuses’ processes on application capabilities, the incumbent can make recommendations that help clients solve their business problems in the most efficient and effective manner.
As a functional person, the Business Analyst is a component in the creation of the business solutions for campus needs.
As a holder of both business process and application knowledge, it falls to the Business Analyst to effectively communicate user needs to the IT community, to assist in aligning stakeholder expectations with resource availability and application capabilities, and to assist in keeping all involved parties informed and coordinated on project progression. The Business Analyst could also be a Project Lead for IAS on many IT projects that have a direct impact on the business applications SCS supports.
The Business Analyst completes internal unit testing before the application is released to the user community for their phase of testing. The Business Analyst assists the campuses in effective testing and ensures that applications are well tested.
The Business Analyst is the liaison between the campus functional user and the IAS technical staff. They assist in creating business requirements that then can be translated into technical specifications so that other IT staff members can use these technical specifications to modify existing or develop new application functions.
The Business Analyst participates in training online, in person, peer to peer, with internal and or external clients. The Business Analyst also conducts application research to assist Internal and external clients of new functionality, best of breed business practices and new trends in the Campus Solutions community.

The Senior Business Analyst is responsible for:

The Senior Business Analyst must be able to understand the client’s business processes and the capabilities/limitations of the business applications used by NSHE institutions and supported by SCS. By understanding the impact of the client’s processes on application capabilities, the incumbent can make recommendations that help the client solve their business problems in the most efficient and effective manner.
As both the functional expert and the developer of technical specifications, the Senior Business Analyst is an integral component in the creation of the technical solutions for identified client business needs.
As a key holder of both business process and application knowledge, it falls to the Senior Business Analyst to effectively communicate user needs to the IT community, to align stakeholder expectations with resource availability and application capabilities and to keep all involved parties informed and coordinated on project progression. The Senior Business Analyst also will be a Project Lead for IAS on many IT projects that have a direct impact on the business applications SCS supports.
The Senior Business Analyst assists the client in developing effective testing scripts and ensures that applications are well tested.
The Senior Business Analyst is the liaison between the campus functional user and the SCS technical staff. They turn business requirements into technical specifications so that other IT staff members can use these technical specifications to modify existing or develop new application functions. The Senior Business Analyst also will review technical specifications developed by junior staff.
Other related duties as assigned.

TO APPLY: The application process will be handled through the Workday on-line search process. Application materials must include a current resume, detailed cover letter, and names, addresses and telephone numbers of four professional references willing to be contacted. Applicants should fully describe qualifications and experience, since the initial review will serve to evaluate applicants based on documented, relevant qualifications and professional work experience. Applications will be considered incomplete without all requested materials. References will only be contacted for those who advance to the final phase of the search and with prior consent of the applicant. The review of materials will begin immediately. Materials should be addressed to Stephanie Flatt, Human Resources, and are to be submitted via on-line application at https://nshe.nevada.edu/system-administration/departments/human-resources/careers/ For assistance with NSHE’s on-line applicant portal, contact Stephanie Flatt at (775) 784-4901.

APPLICATION DEADLINE: Applications may be submitted until the position is filled. The review of materials will begin immediately, however, for full consideration applications should be submitted by Sunday, May 11, 2025.

Apply at Workday